Terms and Conditions

Last update: 06/23/2020

Moraz US LLC (hereinafter, “Company”, “We” or “Us”) appreciates your interest in its products and your visit to this website.

In using this website, you are deemed to have read and agreed to the following terms and conditions:

Shipping & Returns

Orders placed before 4PM EST will be processed and shipped the same day. After 4PM EST it will ship the next day (excluding weekends and holidays) Orders placed during promotional sales may experience slight delays (in such case you will be notified).

Any order over $75 and being shipped to a US address is eligible for free shipping using the ground service of our choice (takes about 3-10 business days).

*All Shipping days are business days (Mon–Fri).

**Shipping time varies depending on the destination.

*** Currently, shipping is only available across the US and Canada.

SHIPPING TIME FRAMES

US Shipping Time

East Coast Shipping…………………………………. 3-5 business days

West Coast, Alaska and Hawaii Shipping……………… 4-6 business days

Express Shipping……………………………….…… 1-3 business days

International Shipping

Canada………………………………………………… up to 10 business days

Express Shipping orders placed before 4PM EST will be processed and shipped the same day. While we will do all we can to ensure your order is delivered promptly, we cannot be held liable for delays due to conditions beyond our control (e.g., severe weather, service interruptions, US holidays, etc.).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items ordered and the selected shipping option, depending on the shipping provider.

DUTIES AND TAXES

Your orders may be subject to import taxes, customs and/or fees (“Additional Charges”) levied by the destination country/state. You alone are responsible for any such Additional Charges. We have no control over such Additional Charges and cannot predict what they may be.

RETURN POLICY

If the product received is defective or incorrect, we will exchange it free of charge or provide a full refund, at our own discretion. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or a defective item, etc.). You may return any unused or unopened item(s) within 30 days of delivery for a refund minus $14.95 restocking fee. In case the product was used or opened we can offer an exchange but not a refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

COUPON USE
In addition to all policies stated in the Company’s Terms and Conditions and Website, all orders placed on the Site are also subject to the Company’s Rules of Use.
The Rules of Use Are as Follows:
• Terms of coupon codes are subject to change at any time without notice.
• Vouchers, coupons, and discount codes do not have any cash value and are not interchangeable.
• Only one discount (coupon, voucher, or promotion price) may be used per order. Orders that used two or more coupons for the same order will be considered fraud and the company may reject shipment and process the paid amount as a processing fee charge for the company to review and establish the purchase as fraudulent. Company at its own discretion may elect to ship the lost value item only in the order or any other item of its choice without noticing the customer.
• Vouchers are only valid for single use, even if not used for the full promotional value.
• Coupons cannot be combined with other coupons OR any other discounts.
• Coupons cannot be applied towards promotional priced items.
• Errors or misprints on coupons will not be honored.

• Use of a coupon that results in a greater discount than approved by company may result in order cancellation.

• Company reserves the right not to honor errors or mistakes caused by coupon usage.

• Deliberate misuse of coupon codes will result in the order being canceled.
• If an order is placed that does not meet these guidelines it will be canceled and refunded upon company’s sole discretion.

If you have any questions, feel free to email us at:

info@moraz-usa.com

Or call: 1-877-956-7558

Our office hours are:

Monday – Thursday 10AM- 5PM and Friday: 10AM – 4PM EST